Individually Identifiable Information
Planet Real recognizes that the growth of online services, including Internet services, has created many privacy concerns, particularly for consumers.

These concerns focus on protecting "individually identifiable" information that an individual or customer reasonably expects to be kept private. As the term suggests, individually identifiable information is information that can be associated with a specific individual or entity, such as name, address, telephone number, e-mail address and/or information about online activities directly linked to them.

It is common practice and often a necessity for companies, governments or other organizations to collect individually identifiable information in order to conduct business and offer services. For example, a telecommunications provider may collect individually identifiable information in the course of billing and providing telephone service to a customer.

Some activities on the Internet follow very familiar patterns. Consumers signing up for an Internet access service are usually asked to provide information that is typical when the consumer orders a product or service. Similarly, business Web sites may ask visitors to supply information about themselves, particularly when information, services or merchandise are requested, but often simply to be able to better target the company's services to the customer's interests and requirements.

Planet Real's Online Privacy Policy: Informed Choice
Planet Real has developed the following online privacy policy to protect individually identifiable information. This policy covers Planet Real and its subsidiaries and applies to all individually identifiable information that Planet Real obtains when a customer registers for or uses a Planet Real online service, including visiting a Planet Real owned and controlled Web site. Planet Real will continue to protect customer information derived from its local, long distance, and wireless services consistent with federal regulations issued by the Federal Communications Commission.

Planet Real protects online individually identifiable information as follows:

Disclosure
Planet Real will not sell, trade or disclose to third parties any individually identifiable information derived from the registration for or use of a Planet Real online service without the consent of the customer (except as required by subpoena, search warrant or other legal process or in the case of imminent physical harm to the customer or others). When Planet Real uses other agents, contractors or companies to perform services on its behalf, Planet Real will ensure that the company protects your individually identifiable information consistent with this policy. If Planet Real includes your name and any other individually identifiable information in a directory that Planet Real creates from information we receive as an online service provider, the company will give you the opportunity to have your information excluded from that directory. Business directories that Planet Real creates may, however, contain similar information obtained from other sources.

Collection and Use
Planet Real will collect and use individually identifiable information for billing purposes, to anticipate and resolve problems with your service, or to create and inform you of products and services that better meet your needs. This means that Planet Real may use your individually identifiable information to market new services to you that we think will be of interest to you, but we will not disclose your individually identifiable information to third parties who want to market products to you.

Customer Choice
A customer may choose not to receive direct marketing communications from Planet Real in connection with Planet Real online services. Upon such choice, Planet Real (a) will not contact that customer directly with marketing messages about Planet Real online services, and (b) will not use individually identifiable information obtained from that customer's registration for use of an online service to contact that customer with marketing messages about any Planet Real products or services. A customer may choose not to receive such messages by e-mail, by mail or by telephone.

For information and instructions about how to make this choice please contact us.

Individually identifiable information that a visitor volunteers at one of the Planet Real Web sites to order Planet Real services other than online services will be protected just as if the information had been provided under more traditional ways of ordering that service.

Collection of usage data
Planet Real servers automatically gather information about which sites customers visit on the Internet and which pages are visited within a Planet Real Web site. The company does not use that information except in the aggregate.

Security
Planet Real has implemented technology and security features and strict policy guidelines to safeguard the privacy of your individually identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

E-mail Contents
The company will not read or disclose to third parties private e-mail communications that are transmitted using Planet Real services except as required to operate the service or as otherwise authorized by law.

Improper Conduct
Planet Real may use individually identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Account Information
Planet Real honors requests from customers for account information, such as name, address, or billing information, and will correct any such information that is inaccurate. Customers may verify that appropriate corrections have been made.

Customer Concerns
If you are a consumer with concerns about the Planet Real online privacy policy or its implementation, you may find use in the contact us link on this website, or by email via support@planetreal.com.

Changes in Practices
Planet Real will keep this policy current and will inform you of any changes that we make by posting such information on our online policies pages and/or by emailing those changes to your address of record.

Additional Privacy Protections for Children Using the Internet

Planet Real joins the industry in recognizing that children, including young teens, may not be in a position to make informed choices about personal information requested online.

Accordingly, Planet Real does not target children or teenagers (younger than 18) for collection of information online. Planet Real does not solicit or collect individually identifiable information targeted at children and teenagers under 18 and does not allow anyone else to do so on a Planet Real Web site. In addition, the editorial content of Planet Real Web sites designed for children will not knowingly promote or link to any third-party Web site that collects individually identifiable information unless that site publishes an easily accessible privacy policy.

In addition, on all of its online services and Planet Real Web sites, Planet Real will encourage children to seek the consent of their parents before providing any information about themselves or their households to anyone on the Internet.

Finally, Planet Real encourages parents to take an active role to protect the privacy and security of their children and to prevent the inappropriate use of information about their children. Planet Real supports the development of technologies that help parents control the collection and use of personal information from children who use online services in their households.